{"id":17,"date":"2026-02-25T17:52:54","date_gmt":"2026-02-25T17:52:54","guid":{"rendered":"https:\/\/apiobi.com\/?page_id=17"},"modified":"2026-09-05T11:33:05","modified_gmt":"2026-09-05T09:33:05","slug":"refunds_returns","status":"publish","type":"page","link":"https:\/\/apiobi.com\/en\/remboursements_retours\/","title":{"rendered":"Delivery and returns policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--60)\">Delivery and returns policy<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"padding-top:0\">1. PRODUITS NUM\u00c9RIQUES (Fichiers t\u00e9l\u00e9chargeables, STL, SVG, PDF, etc.)<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mode de distribution :<\/strong> T\u00e9l\u00e9chargement imm\u00e9diat apr\u00e8s validation du paiement. Un lien est envoy\u00e9 par email dans la confirmation de commande et reste accessible via votre compte client APIOBI.<\/li>\n\n\n\n<li><strong>Frais de distribution :<\/strong> Gratuits. Les fichiers 3D sont d\u00e9mat\u00e9rialis\u00e9s : ni modalit\u00e9s et adresse de livraison demand\u00e9es, ni frais de livraison factur\u00e9s.<\/li>\n\n\n\n<li><strong>Refund policy :<\/strong> Due to the intangible nature and instantaneous nature of the download, digital files are neither exchangeable nor refundable once the download has begun.<\/li>\n\n\n\n<li><strong>Right of withdrawal :<\/strong> In accordance with article L221-28 of the French Consumer Code, you expressly waive your right of withdrawal by downloading the file.<\/li>\n\n\n\n<li><strong>Technical support :<\/strong> If a file is found to be technically corrupted, APIOBI agrees to provide a corrected version. No refunds will be issued for software or hardware incompatibility issues that the customer failed to verify prior to purchase.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-1\">2. PHYSICAL PRODUCTS (Material items)<\/h4>\n\n\n\n<p class=\"has-palette-color-10-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">\u2139\ufe0f<strong> Actuellement aucun produit physique n&#8217;est disponible \u00e0 la vente sur le site apiobi.com. La politique en mati\u00e8re de livraison et de retours n&#8217;est pas applicable.<br>Les champs de saisies pour les modes d&#8217;exp\u00e9dition et l&#8217;adresse de livraison en France ne pouvant \u00eatre compl\u00e9t\u00e9s, aucun frais de livraison n&#8217;est factur\u00e9.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list has-cyan-bluish-gray-color has-text-color has-link-color wp-elements-3\">\n<li><strong>Delivery area :<\/strong> Metropolitan France only.<\/li>\n\n\n\n<li><strong>Shipping methods :<\/strong> Mondial Relay, Shop2Shop or Colissimo (choice in basket).<\/li>\n\n\n\n<li><strong>Deadlines :<\/strong> Shipped within 2 business days, plus shipping time.<\/li>\n\n\n\n<li><strong>Right of withdrawal :<\/strong> You have 14 days after receipt to change your mind.\n<ul class=\"wp-block-list\">\n<li><strong>Procedure:<\/strong> Contact us at hello@apiobi.com to request a return form.<\/li>\n\n\n\n<li><strong>Expenses :<\/strong> Return shipping costs are the exclusive responsibility of the customer.<\/li>\n\n\n\n<li><strong>Condition:<\/strong> The product must be returned in its original condition and packaging.\n<ul class=\"wp-block-list\">\n<li><strong>Product condition :<\/strong> The right of withdrawal is a right to inspect the product, not a right to use it. In accordance with Article L221-23 of the Consumer Code, any returned product must be in new condition so that it can be resold.<\/li>\n\n\n\n<li>In the case of manufacturing tools, jigs (e.g., for forming spirals), molds, and presses, using the product to create something constitutes handling that goes beyond what is necessary to test the item. Any sign of use, even minor, that renders the product unsuitable for resale as \u201cnew\u201d may result in a refusal to accept the return or a deduction of 50% to 100% from the product\u2019s value. Using the right of withdrawal as a temporary rental service is not permitted by law.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Politique en mati\u00e8re de livraisons et de retours 1. PRODUITS NUM\u00c9RIQUES (Fichiers t\u00e9l\u00e9chargeables, STL, SVG, PDF, etc.) 2. PRODUITS PHYSIQUES (Articles mat\u00e9riels) \u2139\ufe0f Actuellement aucun produit physique n&#8217;est disponible \u00e0 la vente sur le site apiobi.com. La politique en mati\u00e8re de livraison et de retours n&#8217;est pas applicable.Les champs de saisies pour les modes d&#8217;exp\u00e9dition [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/apiobi.com\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apiobi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apiobi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apiobi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/apiobi.com\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":3,"href":"https:\/\/apiobi.com\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":3231,"href":"https:\/\/apiobi.com\/en\/wp-json\/wp\/v2\/pages\/17\/revisions\/3231"}],"wp:attachment":[{"href":"https:\/\/apiobi.com\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}